• We shall endeavor to provide effective and prompt service so as to achieve total customer satisfaction at all times. We shall continuously upgrade our service quality, Communication facilities and the skill sets to meet customer requirements efficiently.
• We shall constantly adapt, innovate and refine our processes in line with global business trends to maintain credibility and leadership in our field.
• We commit ourselves for fair play, transparency and sincere endeavor for the promotion and growth of Micro, Small & Medium Enterprises.
• We shall strive to achieve operational efficiency by attaining better productivity and profitability. We shall abide by statutory and legal regulations while carrying out our activities.
• We shall continually improve Quality Management System (QMS) processes through applying Strategic Direction against identified process risks with respect to context of the Organisation.
• We shall ensure participation of our stakeholders including Employees, Suppliers and Customers.
• Quality Policy has been communicated to all Interested Parties including Public.

Quality Objective

• To enhance reach of the Corporation resulting in growth in its business.
• To achieve operational efficiency and self-sustenance by attaining better productivity and profitability.
• To upgrade the professional skills of all employees keeping in pace with business needs.
• To provide congenial work environment and eco system for efficient delivery by every employee.
• To provide technological infrastructure in line with emerging needs and trends.

Additional Quality Objectives for NTSCs

• To provide conventional to high-skill training for skill development and capacity building of trainees leading to opportunities for their employment/self-employment.
• To provide common facility services to industries for enhancing their competitiveness and quality.